Contact Us

Customer Service Lines

Image of Customer Service Rep

Whether your needs are for general information or specific medical and claims questions, the NALC Plan is here for you!

For us to service your call better, please have your Plan ID number and claimant information readily available when you place your call.   

Monday thru Friday 8:00 a.m. - 3:30 p.m.
Eastern Standard Time (EST)

Health Benefit Plan 703-729-4677
Customer Service 888-636-6252
Durable Medical Equipment 888-636-6252
Fraud Hot Line 888-636-6252
Smoking Cessation Program 866-784-8454

Sunday thru Friday 8 a.m. - 3 a.m. EST
Saturday 9 a.m. - 12 a.m. EST

Weight Management Program 855-948-8255


Monday thru Friday, EST

PPO Locator Service 877-220-6252
Inpatient Hospital Precertification 877-220-6252
8 a.m. - 8 p.m.
Outpatient Radiology/
Imaging Services Precertification
Spinal Surgery Precertification 

8 a.m. - 8 p.m.

Cigna Plus SavingsSM Discount Dental Program 877-521-0244
8 a.m. - 5 p.m.
Cigna LIFESOURCE Transplant Program 800-668-9682
8 a.m. - 6 p.m.


7 days a week, 24 hours a day

Prescription Drug Program 800-933-NALC


Monday thru Saturday, 7:30 a.m. to 9 p.m., EST

CVS/Specialty Pharmacy 800-237-2767


7 days a week, 24 hours a day

OptumHealth Behavioral Solutions 877-468-1016


Call the NALC Consumer Driven Plan

  • For more information about the NALC Health Benefit CDHP or to locate a CDHP Option Cigna HealthCare OAP network provider, please call Cigna HealthCare at 855-511-1893.
  • Questions regarding prescription drugs? Please call CVS Caremark for the NALC Health Benefit CDHP Plan at 800-933-NALC (6252) 24 hours-a-day, 7 days-a-week.

NALC Health Benefit Plan
20547 Waverly Court
Ashburn, VA 20149