High Option Plan

New Members

Coverage Committed to QUALITY

As a top-rated FEHB plan, members will find the NALC HBP eager to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.

These are some of the reasons we continue to be rated as one of the top federal insurance plans for member satisfaction:

Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.

Our business partners have received accreditation acknowledging they meet nationally accepted standards in the health care industry. Three major organizations that evaluate health care performance and quality are Joint Commission, NCQA, and URAC.
    
Joint Commission accreditation: CVS/Caremark's 15 Specialty pharmacies and MinuteClinics
    
NCQA accreditation: CVS/Caremark's 16 Health Management Programs, CIGNA HealthCare OAP Network, OptumHealth Behavioral Solutions Health Utilization Management

Urac accreditation: CVS/Caremark's Mail and Specialty Pharmacies, Pharmacy Benefit Management, and CVS/Caremark Drug Therapy management; Cigna HealthCare Case Management and Health Utilization Management, and Health Call Center; and OptumHealth Behavioral Solutions Health Utilization Management

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